Questions before you book?
One of the three of us answers.
Send us a question
Already booked?
Enter your booking reference to open your trip page: confirmation, transfer advice, seaweed forecast, packing list.
Trip pages land with the first booking. Until then this sends your reference to us and we send the page back by email.
Questions we get
- Is the price really final?
- Yes. Taxes and fees are inside the total. Nothing is added at checkout, and it doesn't change while you type your card.
- What happens if the resort cancels?
- Full refund to your card within 5 working days, or we move you to a resort we've stayed in, your choice.
- Can I change dates?
- Free until the cancellation date shown next to Book. After that, we ask the resort and tell you the exact cost before anything changes.
- Do you book flights?
- No. Flight prices change hourly and we'd have to add a fee to cover it. Book your flight where you always do; we'll tell you which arrival times avoid the PUJ queue.
- Is the seaweed bad in my month?
- Every resort page has a month-by-month strip and our dated beach photo. Nov–Mar is low almost everywhere; May–Sep is the risk.